CLIENT SERVICES ACCOUNT MANAGER

  • Project ID:

    966
  • Category:

  • Position Type:

    Full-time
  • Position Available From:

    Immediately
  • Salary Type:

    Fixed Salary (yearly)
  • Budget/Salary:

    £HKD $20,000 - $23000 pcm + bonus
  • Category

Job Description


Our client, a major global organisation, now seeks to appoint a Client Services Account Manager to be based in their rapidly expanding office in Hong Kong.

The successful applicant will be part of a team responsible for client liaison with the Company’s subscribers in Asia. The jobholder will be responsible for his/her own portfolio of the Company’s product and service subscribers but will also work as part of a team to ensure the maintenance of client service support to all of Company’s subscribers.

This role includes the following responsibilities:

 

    • Displaying comprehensive knowledge of Company’s products and services in order to ensure that clients use them to their fullest potential.

 

    • Providing a technical and knowledge resource for Company clients, including updating Company data, calculating salary packages and researching additional information in line with client requirements.

 

    • Interfacing and developing relationships with HR contacts within client companies at all levels of seniority from Administrator to Director level.

 

    • Communicating with Company staff at all levels, especially core technical teams & client services staff worldwide.

 

    • Relaying client feedback regarding products and services in order to ensure ongoing improvement of Company’s products and services.

 

    • Accurately maintaining the company’s CRM system concerning the post-holder’s portfolio of clients.

 

    • Presenting to clients on technical issues relating to international HR management with the following aims:
        • Addressing any problems and issues.
        • Educating them on Company services and products.
        • Promoting Company services and products.

 

    • Delivering support to clients in a timely manner within the requirements of our service level agreements.

 

    • Maintaining an up-to-date understanding of Company services and products, internal systems and understanding competitors’ positions.

 

    • Actively Company services and products to existing and potential clients.

 

    • Acting as an additional resource for core technical/survey teams when required.

 

    • Assisting in obtaining survey data and researching local sources of information within the region involving travel as necessary.

 

    • Delivering external training courses.Personal attributes:

 

    • Proven ability to work on own initiative without being overseen.

 

    • Proven ability to work under time pressure.

 

    • Willingness to travel.

 

    • Self-motivated and proactive.

 

    • Lively, confident personality.

 

    • Confident public speaking.

 

    • Good mathematical ability.

 

    • Fluent written and oral Cantonese and English essential. Good Mandarin skills will be viewed positively.

 

    • Knowledge of Word, Excel and Powerpoint.Experience:

 

    • Educated to degree (bachelor) level.

 

    • Previous client service/customer relationship management in B2B context.

 

    • B2B Sales experience.

 

    • Proven ability to be able to think constructively, showing analysis on problems and ability to deliver solutions.

 

  • This is an outstanding opportunity to develop your career with this multi-national entity. Please apply ASAP to be considered for this exciting role.



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