• Project ID:

  • Category:

  • Position Type:

  • Position Available From:

  • Salary Type:

    Fixed Salary (yearly)
  • Budget/Salary:

    £HKD $20,000 - $23000 pcm + bonus
  • Category

Job Description

Our client, a major global organisation, now seeks to appoint a Client Services Account Manager to be based in their rapidly expanding office in Hong Kong.

The successful applicant will be part of a team responsible for client liaison with the Company’s subscribers in Asia. The jobholder will be responsible for his/her own portfolio of the Company’s product and service subscribers but will also work as part of a team to ensure the maintenance of client service support to all of Company’s subscribers.

This role includes the following responsibilities:


    • Displaying comprehensive knowledge of Company’s products and services in order to ensure that clients use them to their fullest potential.


    • Providing a technical and knowledge resource for Company clients, including updating Company data, calculating salary packages and researching additional information in line with client requirements.


    • Interfacing and developing relationships with HR contacts within client companies at all levels of seniority from Administrator to Director level.


    • Communicating with Company staff at all levels, especially core technical teams & client services staff worldwide.


    • Relaying client feedback regarding products and services in order to ensure ongoing improvement of Company’s products and services.


    • Accurately maintaining the company’s CRM system concerning the post-holder’s portfolio of clients.


    • Presenting to clients on technical issues relating to international HR management with the following aims:
        • Addressing any problems and issues.
        • Educating them on Company services and products.
        • Promoting Company services and products.


    • Delivering support to clients in a timely manner within the requirements of our service level agreements.


    • Maintaining an up-to-date understanding of Company services and products, internal systems and understanding competitors’ positions.


    • Actively Company services and products to existing and potential clients.


    • Acting as an additional resource for core technical/survey teams when required.


    • Assisting in obtaining survey data and researching local sources of information within the region involving travel as necessary.


    • Delivering external training courses.Personal attributes:


    • Proven ability to work on own initiative without being overseen.


    • Proven ability to work under time pressure.


    • Willingness to travel.


    • Self-motivated and proactive.


    • Lively, confident personality.


    • Confident public speaking.


    • Good mathematical ability.


    • Fluent written and oral Cantonese and English essential. Good Mandarin skills will be viewed positively.


    • Knowledge of Word, Excel and Powerpoint.Experience:


    • Educated to degree (bachelor) level.


    • Previous client service/customer relationship management in B2B context.


    • B2B Sales experience.


    • Proven ability to be able to think constructively, showing analysis on problems and ability to deliver solutions.


  • This is an outstanding opportunity to develop your career with this multi-national entity. Please apply ASAP to be considered for this exciting role.

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