Global Account Liaison – VR/14409

Job Description

Our client, an International Corporate Housing Company, is seeking a Global Account Liaison to join their London branch.

The purpose of the Global Account Liaison is to support the team of Global Account Coordinators (GAC) and liaise with guests and clients regarding customer service escalation and response.


Manage client paperwork and systems for assigned accounts, including flow of move-in confirmation and arrival details

Conduct welcome calls to guests and manage service requests

Manage guest departures and extensions

Liaise with supply chain on service escalation

Follow up with appropriate field personnel regarding customer requests

Support GACs (Global Account Coordinators) with tasks, holiday cover and assisting with miscellaneous projects

Maintain the accuracy of account administration by updating account information as needed

Skills Required:

Organised, methodical and can cope under pressure

Confident, articulate telephone manner

Promotes a positive “can-do” attitude

Creative thinker

Strives for excellence in customer service

Strong organizational and communication skills

Administrative support experience

Advanced experience of database and analytical software

Seeking career progression within the organisation

Intermediate to Advanced level in Excel, Word

Performs well in serving a number of functions and/or industries

Tolerates and adjusts to rapidly changing customer and industry needs without distraction – and in ways that are beneficial to the customer and beneficial to the company

Experience in property, tenancy management, hospitality, relocation, serviced apartments will be a distinct advantage.

Candidates MUST have a minimum of three years experience in an administrative position, will be articulate and able to prepare clear, well-organized and grammatically written (including email) correspondence. Ideally, candidates will be educated to degree level.

In return, the company are offering a salary up to £24,000, according to skills and experience.

If you wish to apply, or for further information, please email your CV to the Relocations team of Red Recruit at quoting reference VR/14409.

We offer a recommendation reward … if we are able to place someone that you recommend, as way of a thank you we make a donation to your favourite charity or give you high street vouchers.

Due to the current large volume of applicants for roles, unfortunately if you have not received a response within five working days, your application has been unsuccessful.

Red Recruit is a specialist recruitment consultancy that focuses on the Relocations industry both nationally and internationally. Red Recruit offers services to the Office and Commercial Moving sector, Domestic Movers as well as Corporate and International Moving companies. We recruit relocation consultants, international assignment consultants, Tenancy advisors, Removals Sales Estimators, Removals Branch Managers, Removals Operations Managers, Move Coordinators, Office and Commercial Move Managers, Global Moves Specialists as well as many more.




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