Middle East Key Account and Operational Manager – Relocation Services

Job Description


RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Responsible for the development of the relocation product, pricing and scope of work to achieve sales to new or existing customers .
Main point of contact for key clients
Establish the fees for key accounts and ensure that the services portfolio is constantly up to date
Identify new revenue streams and service offerings to meet annual revenue targets
Focus on growing and developing existing clients, together with generating new business.
Develop efficient and effective processe in line with SLA from customers
Develop weekly, monthly and quarterly metrics to monitor business performance
Recruit, interview, select, train and develop staff that have the right experience, skills and attributes.
Ensure proper financial controls are in place for all processes.
Ensure costs in jobs, statuses, invoicing – assure all are accurate and invoicing is done in a timely manner.
Travel to support other Move One ME offices, industry conferences, client visits (approx 35% of role)
Other duties as assigned.
Attend industry related conferences as requested
QUALIFICATIONS
Bachelor’s or master’s degree.
Minimum of five years experience Relocation industry knowledge.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Effective problem-solving and mediation skills.
Demonstrated ability to manage and supervise a staff team.
Fluent knowledge of English both oral and written
PREFERENCES
Experience in relocations, HR, or account management would be an advantage.

 

 

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